Privacy Policy

Information We Collect

• Contact Information – name, email address, phone number, and address when you request a quote, book an appointment, or contact us.
• Service Details – information about your property and HVAC system needed to provide service (e.g., equipment type, issues reported).
• Communications – messages and notes related to your inquiries, quotes, and scheduled service.
• Website Usage – basic analytics and device information (such as pages visited, browser type, and approximate location) to improve our site's performance.

How We Use Your Information

• Provide quotes, schedule appointments, and deliver HVAC services.
• Respond to inquiries and provide customer support.
• Send appointment reminders and important service notifications.
• Improve our website, services, and customer experience.
• Comply with legal obligations and maintain business records.

Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business (e.g., website hosting, email delivery). They are required to protect your data and use it only for the services they provide to us.
• Compliance and safety – if required by law or to protect our rights, property, customers, or the public.

Cookies and Tracking

Our site may use cookies or similar technologies to remember preferences and understand how the site is used. You can typically control cookie settings through your browser.

Data Retention

We retain personal information as long as necessary to provide services, meet legal obligations, resolve disputes, and maintain business records. When no longer needed, we take steps to securely delete or anonymize information.

Your Choices

• You can request access, correction, or deletion of your personal information where applicable.
• You can opt out of non-essential communications at any time by contacting us.

Security

We take reasonable administrative, technical, and physical measures to help protect your information. However, no system can be guaranteed 100% secure.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us so we can remove it.

Updates to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new "Last updated" date.

Contact Us

Questions about this policy or your information? Reach us at:

• Email: hvaccorecomfort@gmail.com
• Phone: (224) 844-6952
• Location: Chicago, IL and surrounding suburbs